Dr. Saurabh Kumar Dixit

Tourism and Hotel Management Department

Designation: Associate Professor

Joined NEHU on

23-04-2013

Qualifications:

BHM&CT, MTM, Ph. D., JRF-NET (Tourism Admn./ Management)

Routledge Featured Author Link: http://www.routledge.com/authors/i15903-saurabh-dixit

Ph.D. Title                 

Study of Guest Satisfaction With Relation to Leading Hospitality Units of Khajuraho and Orchha (M.P.)

Area of Interest

Service Marketing, Hospitality Management, Guest / Visitor Satisfaction

Current Area of Work 

Service Quality / Loyalty Study / Gastronomic Tourism

Earlier Assignments

Worked as Lecturer in C. Z. Patel College of Business & Management, C.V.M. Anand (Gujarat) from 13.07.2004 to 17.01.2005 and as Assistant Professor in Institute of Tourism and Hotel Management, Bundelkhand University Jhansi (U.P) from January 19, 2005 to April 20, 2013

Research Projects

Completed/ Ongoing Research Projects:

  • Presently working on Major Research Project on Study of Service Quality, Satisfaction and the Intent to Return among Tourists Visiting the Leading Hotels of Guwahati (Assam) and Shillong (Meghalaya) for the period of three years i.e. from 1.7.2015 of  Rs. 9,69,600/- sanctioned by University Grants Commission, New Delhi.
  • Successfully completed Minor Research Project entitled “Status of Hotel & Restaurant Industry in Bundelkhand Region with Special Reference to Jhansi, Gwalior and Khajuraho” sanctioned by University Grants Commission, New Delhi for the period of two years i.e. from 1.7.2006 to 30.6.2008.
  • Successfully completed Minor Research Project on “Guests' Satisfaction vis-à-vis Service Quality in the Luxury Hotels of Agra and Khajuraho” sanctioned by University Grants Commission, New Delhi from 1.2.2010 to 31.7.2011.

Publications

Edited / Authored Books:

  • Dixit S.K. (2005), Tourism Organisation, Reference Press, N.Delhi (Book ISBN No. 81-88583-86-3).
  • Dixit S.K. (2005), Tourism Development, Reference Press, N.Delhi (Book ISBN No. 81-88583-88-X).
  • Dixit S.K. (2005), Tourism and Economics, Mohit Publications, Darya Ganj, N.Delhi, (ISBN No. 81-7445-315-6)
  • Dixit S.K. (2005), Aspects of Tourism Development, Mohit Publications, N. Delhi. (ISBN No. 81-7445-336-9).
  • Dixit S.K. (2005), Management in Tourism, Mohit Publications, N. Delhi. (ISBN No. 81-7445-334-2).
  • Dixit S.K. (2006) (ed), Promises and Perils in Hospitality and Tourism Management, Aman Publications, Darya Ganj, N. Delhi (ISBN No. 81-8204-010-8).
  • Dixit S.K. (2016) (ed), Proceedings of International Conference On Advancements In Tourism And Hospitality Marketing (ATHMCON - 2016) held on May 17 and 18, 2016, Pothi.com, Bangalore (ISBN No. 9789385186523).
  • Dixit S.K. (2017) (ed), The Routledge Handbook of Consumer Behaviour in Hospitality and Tourism, Routledge Publications, UK (ISBN No’s.  Hardback - 978-1-138-96167-8, E - Book 978-1-315-65965-7).
  • Dixit S.K. (2017) (ed), Emerging Paradigms of Hospitality & Tourism: Marketing Perspectives, D.P.S. Publications, N. Delhi. (ISBN No. 978-81-928994-2-8).

Publications in Research Journals:

  • Dixit S.K (2005), Tourism Pattern in Uttaranchal: Cure for Seasonality Syndrome, International Journal Tourism Today (ISSN 1450-0906), Number 5 , Autumn 2005, pp. 79-90, The College of Tourism and Hotel Management, Nicosia, Cyprus.
  • Dixit S.K (2005), Food and Beverage Industry in Garhwal Himalaya: A Case Study of Srinagar Garhwal, The Green Portal, Vol. 2, No. 1,, pp. 60-68, Kerala Institute of Travel and Tourism Studies.
  • Dixit S.K and Sreenivasan G.K. (2009), Tourism Development & Sustainability: A Case Study of Madurai Meenakshi Temple, Tamilnadu, India, International Journal Tourism Today (ISSN 1450-0906), Number 9 , Autumn 2009, pp. 134-145, The College of Tourism and Hotel Management, Nicosia, Cyprus.
  • Dixit S.K (2010), Sustainable Hotels Vis-À-Vis Destination Sustainability, Indian Journal of Applied Hospitality and Tourism Research (ISSN 09754954), Vol. 2, p.p. 18-25, published from Banarsidas Chandiwala Institute of Hotel Management, Kalkaji, New Delhi.
  • Dixit S.K and Mishra A. (2010), Nature Based Tourism in Madhya Pradesh, Journal of Hospitality Application & Research (ISSN 0973-4538), Vol. 5 No. 1, p.p. 60-74, published by Department of Hotel Management & Catering Technology, Birla Institute of Technology – A Deemed University,  Mesra,  Ranchi.
  • Dixit S.K and Narula V. (2010), Ecotourism in Madhav National Park: Visitors’ Perspectives on Environmental Impacts, South Asian Journal of Tourism and Heritage (ISSN 0974-5432), Vol. 3, No. 2, p.p. 109-115, Centre for Tourism and Heritage Research, Dayanand College, Ajmer-305001. INDIA.
  • Dixit S.K (2013), A Study of Guest’s Expectation And Perception of Hotel Service Quality: Case of Khajuraho, India, Enlightening Tourism: A Pathmaking Journal (ISSN 2174-548X), Vol. 3, No. 2, p.p. 125-141, published by University of Huelva, Spain.
  • Dixit S.K (2014), Community Involvement and Tourism Development in Meghalaya, India, South Asian Journal of Tourism and Heritage (ISSN 0974-5432), Vol. 7, No. 2, p.p. 25-32, Centre for Tourism and Heritage Research, Dayanand College, Ajmer-305001. INDIA.
  • Dixit S.K (2015), Corporate Growth Strategies of Successful Indian Hotel Companies, Indian Journal of Applied Hospitality and Tourism Research (ISSN 09754954), Vol. 7, p.p. 56-67,  Banarsidas Chandiwala Institute of Hotel Management, Kalkaji, New Delhi.
  • Dixit S.K (2016), North East India – An Unexplored Paradise for World Tourism, Yojana (ISSN 09718400), a journal published by the Ministry of Information and Broadcasting, GOI, April 2016, p.p. 47-50.

Publications in Edited Books:

  • Dixit S.K and Gupta S.K. (2003), Principles and Approaches for Sustainable Tourism Development, In Ranga M. and Nigam D. (eds), New Approaches in Tourism   Management, pp 224-239, Abhijeet Publications, N.Delhi (ISBN No. 81-88683-09-4).
  • Dixit S.K and Gupta S.K. (2003), Sustainable Mountain Tourism Development: an Analytical Approach, In Rawat M.S.S. (ed), Central Himalaya Environment and Development Vol.II, pp 388-400, Transmedia Publications, Srinagar Garhwal.
  • Dixit S.K (2004), Srinagar – Ancient Capital of Tehri Garhwal, In Agrawala A.P. (ed), Uttaranchal –The Abode of Gods- a Travel encyclopedia, pp 121-123, Nest & Wings, New Delhi (ISBN No. 81-87592-16-8).
  • Dixit S.K (2005), Issues of Sustainability and Ecofriendliness for the Hospitality Industry, In Jacob R. (ed), New Facets of Tourism Management, pp 137-149, Abhijeet Publications, N.Delhi (ISBN No. 8188683704).
  • Dixit S.K. (2006), Changing Scenario Of Human Capital Development In Indian Hospitality Operations, Dixit S.K. (ed), Promises and Perils in Hospitality and Tourism Management, pp 393-413, Aman Publications, Darya Ganj, N.Delhi (ISBN No. 81-8204-010-8). 
  • Dixit S.K and Sreenivasan G.K. (2010), Rural Tourism: A Study on Alanganallur, Tamilnadu, In Nigam Devesh & Vinay Narula (eds), Rural Tourism, pp 120-26, Shree Publications, N. Delhi (ISBN No. 978-81-8329-377-8).
  • Dixit S.K (2012), Health & Wellness Tourism: A Promising Trend Of Indian Tourism, in Dixit Manoj, S.M.H. Rizvi, Anupama Srivastava (eds), Challenges & Strategic Interventions for Tourism, pp 239-245, Royal Publications (India), 1st Floor, Shah Trade Centre, 32/16, Valmiki Marg, Lalbagh Lucknow (ISBN No. 978-81-910072-6-8).
  • Dixit S.K (2014), Indigenous Tourism Vis-À-Vis Destination Sustainability: Case of Madhya Pradesh, in Contemporary Trends in Tourism & Hospitality Management, Ashok Aima, Vinay Chauhan and Jaya Bhasin (eds), pp 147- 159, Primus Books, New Delhi. (ISBN No. 978-93-80607-72-6)
  • Dixit S.K and Marios D. Sotiriadis (2015), Strategic Alliances in Hospitality Industry as an Expansion Strategy: An Indian Perspective’, in Collaboration in Tourism Businesses and Destinations: A Handbook, Prof. Dogan Gursoy, Prof. Melville Saayman and Prof. Marios D. Sotiriadis (eds), pp 77- 94, Emerald Group Publishing Limited. (ISBN Print - 978-1-78350-811-2, ISBN eBook - 978-1-78350-806-8).
  • Dixit S.K (2016), E - WOM Marketing In Hospitality Industry, in Dr. Anurag Singh, Punita Duhan (eds), Managing Public Relations and Brand Image through Social Media, pp. 266- 280, IGI Global Publishers, U.S.A. (ISBN Print - 9781522503323, ISBN eBook -9781522503330).
  • Gaitree (Vanessa) Gowreesunkar & Dixit S.K (2017), Consumer Information Seeking Behaviour, in the Routledge Handbook of Consumer Behaviour in Hospitality and Tourism, Dr. S. K. Dixit (ed), pp. 55- 68, Routledge Publications, UK (ISBN No’s.  Hardback - 978-1-138-96167-8, E - Book 978-1-315-65965-7).
  • Aparna Raj & Dixit S.K (2017), Application of Total Quality Management in Tourism Sector, in the Routledge Handbook of Consumer Behaviour in Hospitality and Tourism, Dr. S. K. Dixit (ed), pp. 128-137, Routledge Publications, UK (ISBN No’s.  Hardback - 978-1-138-96167-8, E - Book 978-1-315-65965-7).

Publication in Conference Proceeding:

  • Dixit S.K (2014). Entrepreneurial Developments in Tourism and Hospitality Industry: Indian Perspectives, Bhandari R.K., Kumar Bhupesh, Sharma Piyush and Saraswati Arvind Kumar (eds), Advances in Hotel, Travel and Tourism Research: A Global Perspective, pp 138-146, Banarsidas Chandiwala Institute of Hotel Management & Catering Technology, New Delhi. (ISBN No. 978-81-920850-3-6).  
  • Dixit S.K & Mawroh H. (2017). Reflections On Indigenous Khasi Cuisine And Gastronomic Tourism In Meghalaya, India. The e- Proceedings of HONG KONG 2017: 3rd Global Tourism & Hospitality Conference, School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hong Kong, June 5 - 7, 2017, pp 828-839, (ISBN No. 9789628505999).  

Self Instructional Learning Material Development:

Master in Tourism Management

  • Dixit S.K, Unit 13: Human Resource Accounting and Audit, Human Resource Management (MTM - 301), Directorate of Studies and Publications, Uttarakhand Open University, Haldwani, Nainital. (ISBN No. 978-81-920850-3-6).  
  • Dixit S.K, Unit 14: Human Resource Policies, Human Resource Management (MTM - 301), Directorate of Studies and Publications, Uttarakhand Open University, Haldwani, Nainital. (ISBN No. 978-81-920850-3-6). 
  • Dixit S.K, Unit 15: Human Resource Records and Information Systems, Human Resource Management (MTM - 301), Directorate of Studies and Publications, Uttarakhand Open University, Haldwani, Nainital. (ISBN No. 978-81-920850-3-6).  

Bachelor of Hotel Management

  • Dixit S.K, Unit 10: Mis-en-Scene and Mis-en-Place, Introduction to Food and Beverage (BHM / DHM - 103), pp 178- 192, Uttarakhand Open University, Haldwani, Nainital. (ISBN No. 978-93-84433-63-5). 
  • Dixit S.K, Unit 11: Organizational Structure of F & B Service, Introduction to Food and Beverage (BHM / DHM - 103), pp 193- 209, Uttarakhand Open University, Haldwani, Nainital. (ISBN No. 978-93-84433-63-5). 
  • Dixit S.K, Unit 14: Order-taking, Service and Billing, Introduction to Food and Beverage (BHM / DHM - 103), pp 256- 269, Uttarakhand Open University, Haldwani, Nainital. (ISBN No. 978-93-84433-63-5).
  • Dixit S.K, Unit 1: Menu Planning, Food and Beverage Service Operations (BHM - 203), pp 1 - 20, Uttarakhand Open University, Haldwani, Nainital. (ISBN No. 978-93-84433-66-6).
  • Dixit S.K, Unit 3: Budgeting, Front Office Management (BHM - 301), pp 61- 75, Uttarakhand Open University, Haldwani, Nainital.  (ISBN No. 978-93-84433-67-3).  
  • Dixit S.K, Unit 4: Managing Human Resources at Front Office, Front Office Management (BHM - 301), pp 76- 92, Uttarakhand Open University, Haldwani, Nainital. (ISBN No. 978-93-84433-67-3).  
  •  Dixit S.K, Unit 5: Property Management System at Front Office, Front Office Management (BHM - 301), pp 93- 108, Uttarakhand Open University, Haldwani, Nainital. (ISBN No. 978-93-84433-67-3).  
  • Dixit S.K, Unit 6: Different Property Management System, Front Office Management (BHM - 301), pp 109- 121, Uttarakhand Open University, Haldwani, Nainital. (ISBN No. 978-93-84433-67-3).  
  • Dixit S.K, Unit 8: Staffing, Principles of Management (BHM - 303), pp 85- 98, Uttarakhand Open University, Haldwani, Nainital. (ISBN No. 978-93-84433-69-7).
  • Dixit S.K, Unit 12: Leadership, Principles of Management (BHM - 303), pp 134- 145, Uttarakhand Open University, Haldwani, Nainital. (ISBN No. 978-93-84433-69-7).
  • Dixit S.K, Unit 13: Communication, Principles of Management (BHM - 303), pp 146- 162, Uttarakhand Open University, Haldwani, Nainital. (ISBN No. 978-93-84433-69-7).
  • Dixit S.K, Unit 14: Controlling, Principles of Management (BHM - 303), pp 163- 173, Uttarakhand Open University, Haldwani, Nainital. (ISBN No. 978-93-84433-69-7).

Bachelors of Tourism Studies

  • Dixit S.K, Unit 18: The Taj, Mumbai, Hospitality, Hotel and Hoteliering (BTS - 204), Directorate of Studies and Publications, Uttarakhand Open University, Haldwani, Nainital. (ISBN No. 978-93-84433-47-5).  
  • Dixit S.K, Unit 19: The Leela Resort Beach, Goa, Hospitality, Hotel and Hoteliering (BTS - 204), Directorate of Studies and Publications, Uttarakhand Open University, Haldwani, Nainital. (ISBN No. 978-93-84433-47-5).  
  • Dixit S.K, Unit 20: The Cecil, Shimla, Hospitality, Hotel and Hoteliering (BTS - 204), Directorate of Studies and Publications, Uttarakhand Open University, Haldwani, Nainital. (ISBN No. 978-93-84433-47-5). 

Diploma in Restaurant Service Management

  • Dixit S.K, Unit 7: Mis-en-Scene and Mis-en-Place, Food and Beverage Service I (DRS - 102), pp 103- 117, Uttarakhand Open University, Haldwani, Nainital. (ISBN No. 978-93-84433-77-2). 
  • Dixit S.K, Unit 8: Organizational Structure of F & B Service, Food and Beverage Service I (DRS - 102), pp 118- 133, Uttarakhand Open University, Haldwani, Nainital. (ISBN No. 978-93-84433-77-2). 
  • Dixit S.K, Unit 9: Job Description of F & B Service, Food and Beverage Service I (DRS - 102), pp 134- 147, Uttarakhand Open University, Haldwani, Nainital. (ISBN No. 978-93-84433-77-2). 
  • Dixit S.K, Unit 10: Coordination of F & B Service with other Departments, Food and Beverage Service I (DRS - 102), pp 148- 160, Uttarakhand Open University, Haldwani, Nainital. (ISBN No. 978-93-84433-77-2). 
  • Dixit S.K, Unit 11: Menu Planning, Food and Beverage Service I (DRS - 102), pp 161- 174, Uttarakhand Open University, Haldwani, Nainital. (ISBN No. 978-93-84433-77-2). 
  • Dixit S.K, Unit 13: Order-taking, Service and Billing, Food and Beverage Service I (DRS - 102), pp 193- 206, Uttarakhand Open University, Haldwani, Nainital. (ISBN No. 978-93-84433-77-2). 
  • Dixit S.K, Unit 14: Communication in general, modes, importance in tourism and hotel Industry, communication barrier and overcoming these barriers , Introduction to Hospitality Industry (IHI- 101), pp 277-299, Uttarakhand Open University, Haldwani, Nainital. (ISBN No. 978-93-84433-70-3).

Editorial/ Reviewer Board Member:

  • European Journal of Sustainability – A Refereed Journal (ISSN:2468-1962), published from Lectito Journals, Lectito BV, Millennium Tower, Amsterdam, The Netherlands.
  • Universal Journal of Management - A Refereed Journal (ISSN Print: 2331-950X Online: 2331-9577), published from Horizon Research publishing Corporation, U.S.A. 
  • Journal of tourism - studies and research in tourism (Revista de turism - studii si cercetari in turism) - An Open Access Refereed Journal (ISSN: 18442994) published from University of Suceava, Romania.
  • Journal ECOFORUM - An Open Access Refereed Journal (ISSN: 2344-2174) published from University of Suceava, Romania.
  • Science Journal of Economics- An Open Access Refereed Journal (ISSN: 2276-6286).
  • Ottoman:  Journal of Tourism and Management Research, An Open Access Refereed Journal (ISSN: 2149-6528) published from Sinop University, Sinop, Turkey.
  • Tourism and Travelling - An Open Access Refereed Journal published from Sp. z o. o. Kozmenko Science Publishing, Poland.
  • Reviewer in International Journal of Contemporary Hospitality Management (ISSN:  0959-6119) published from Emerald Group Publishing
  • Reviewer in Anatolia: An International Journal of Tourism and Hospitality Research (ISSN Print: 1303-2917 Online: 2156-6909) published from Taylor & Francis Group.
  • Reviewer in TOURISMOS: An International Multidisciplinary Refereed Journal of Tourism (ISSN Print: 1790-8418 Online: 1792-6521) published from University of the Aegean, Greece.
  • Reviewer in Journal of Agricultural Sciences - An Open Access Refereed Journal (ISSN: 0976-6898) published from Kamla Raj Enterprises, New Delhi, India. 

Seminars / Conferences Participation:

  • Participated in International Conference on Tourism Development Community & Conservation: Shaping Ecotourism for the Third Millennium organized by Institute of Tourism and Hotel Management, Bundelkhand University, Jhansi from February 28 to March 02, 2002.
  • Participated in International Convention organized by Forum of Educators and Scholars of Tourism (FEAST) held at Chandigarh from October 12 to 13, 2002.
  • Participated in National Seminar on Central Himalaya: Environment and Development organized by Dept. of Geography, HNBGU,  Srinagar Garhwal from October 23 to 25, 2002.
  • Participated in National Seminar on Tourism in Buddhist Circuit: Problems & Prospects organized by Institute of Tourism Studies, M.G.Kashi Vidyapith, Varanasi from November 29 to November 30, 2003.
  • Participated in AITTA National Seminar on Sustainable Tourism Planning and Development organized by Centre for Mountain Tourism and Hospitality Studies, HNBGU, Srinagar Garhwal from March 1 to March 2, 2004 at Rishikesh.
  • Participated in National Conference on Heritage Tourism in India Role & Contributions of Host, Guests, Government and Tourism Enterprises organized by Institute of Tourism and Hotel Management, Bundelkhand University, Jhansi from March 24 to March 25, 2008
  • Participated in National Conference on Indian Hospitality Industry-Contemporary Issues organized by Centre for Mountain Tourism and Hospitality Studies, HNBGU, Srinagar Garhwal, Uttarakhand from March 27 to March 28, 2008 at Dehradun.
  • Participated in National Conference on Natural Resource Conservation in Uttarakhand: Status, Challenges and Solutions organized by U.G.C. - Academic Staff College, Kumaun University, Nainital, Uttarakhand from October 10 to October 11, 2008.
  • Participated in International Conference on Challenges & Strategic Interventions for Tourism in India organized jointly by Institute of Tourism Studies, University of Lucknow & Indian Tourism Congress from 04th to 05th December, 2010.
  • Participated in national level workshop on Self Instructional Learning Material Development organized by Uttarakhand Open University, Haldwani (Nainital) from 24th to 25th January, 2011.
  • Participated in International Conference on “Sustainable Destination Excellence: Innovations in Alternative Tourism (SDEIAT)”, from 17th to 18th February, 2011 at School of Hospitality & Tourism Management (SHTM), University of Jammu, Jammu and Kashmir.
  • Participated and presented paper in National Conference on Sustainable Tourism Development: Practices, Issues, Grey Areas and Strategies organized by Institute of Tourism and Hotel Management, Bundelkhand University, Jhansi from March 26 to March 27, 2011.
  • Participated in national level workshop on Effective Teaching through Case Study Methodology organized by School of Management Studies, B.P.S. Mahila Vishvidyalaya Khanpur Kalan (Sonepat) on 29th to 30th March, 2011.
  • Participated in National Level Conference on Factors affecting Teaching & Research and Strategy to improve quality in Higher Education on February 28-29, 2012 at BHU, Rajiv Gandhi South Campus, Barkachha, Mirzapur, U.P.
  • Participated in National Level Conference on Tourism & Water: Protecting Our Common Future on September 27, 2013 organized by Department of Tourism, Government of Meghalaya.
  • Participated in the Directors Conclave- 2014 as Resource Person on January 18-19, 2014 at Institute of Tourism and Travel Management, Govindpuri, Gwalior.
  • Participated and delivered keynote addresss in International Level NE INDIA- ASEAN TRAVEL MART on February 24, 2014 at Maniram Divan Trade Centre, Guwahati (Assam).
  • Participated in the Directors Conclave- 2015 as Resource Person on January 17-18, 2015 at Institute of Tourism and Travel Management, Govindpuri, Gwalior.
  • Participated and delivered keynote addresss in International Level ICC LOOK EAST BUSINESS EXPO - 2015 on February 27, 2015 at Hotel Pinewood, Shillong (Meghalaya).
  • Participated in the Directors Conclave- 2016 as Resource Person on January 16-17, 2016 at Institute of Tourism and Travel Management, Govindpuri, Gwalior.
  • Participated in the International Seminar on Tourism, Mercantilism and Human Happiness: Challenges & Opportunities on January 30 and January 31, 2016 at SS (PG) College, Shahjahanpur (UP).
  • Participated in the National Seminar on Impact of Stress Management in Business Organisations on January 31 and February 1, 2016 at SS (PG) College, Shahjahanpur (UP).
  • Participated in the National Seminar on Make In India and Rural North-East: The Challenges on February 25-16, 2016 at National Institute of Rural Development & Panchayati Raj North Eastern Regional Centre (NIRD&PR-NERC), Jawahar Nagar, Guwahati (Assam).
  • Organized the International Conference On Advancements In Tourism And Hospitality Marketing (ATHMCON - 2016) on May 17 and 18, 2016 at Department of Tourism and Hotel Management, North - Eastern Hill University, Shillong (Meghalaya).
  • Invited as Keynote Speaker during the National Conference On Challenges & Remedies In Tourism Marketing and Tourist Destinations of Meghalaya on April 28 , 29 and 30, 2017 at Institute of Hotel Management, Shillong (Meghalaya).
  • Participated and presented paper on Reflections on Indigenous Khasi Cuisine and Gastronomic Tourism in Meghalaya, India in the 3rd Global Tourism and Hospitality Conference (GTHC-2017) on June 5-7, 2017 at School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Kowloon, Hong Kong (PRC).

Ph. D. Supervised: 2 (Ongoing)
Papers Presented: 45
Membership: Life Member Indian Tourism Congress (ITC/LFM/178)